This simulation exercise is an alternative to the larger and more complex VSM Loop simulation. It uses just one Car Factory kit of materials and presents a value stream for customer service using a door-to-door look at the paperwork forms, decision processes, and hands-on repair of customer returns.
All materials for the simulation event are contained on the VSMgt CD. The forms and flow may be printed and used as is, or a variety of customization may be edited to provide the trainer with realistic flow situations from their own experience.
Plan on at least one hour of pre-event prep time to configure the “customer returns” and print the forms. The two step event requires at least two hours.